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Printer Repair and Equipment Maintenance Service Plans That Fit Your Business Needs
General Data offers a variety of service plans and options designed to help you
meet your needs and budget. We can also design customized service plans, including
plans for multiple locations or large quantities of equipment, that give you the
flexibility to protect your equipment investment and stay within your budget.
Our most popular plans for repair and maintenance service are summarized below:
Annual Maintenance Agreements
Annual
Maintenance Agreements take the guesswork out of equipment maintenance and repair costs. For
a low annual fee, all maintenance, repair and parts costs (excluding printheads) are covered
no matter how many times the equipment breaks down. With an Annual Maintenance Agreement,
you can protect your most important equipment against breakdowns while minimizing downtime
and potentially saving thousands of dollars.
Annual Maintenance Agreements simplify the process of maintenance and repair. No more
valuable time wasted waiting on quotes and approvals – just schedule a service call via
phone or through our online service center. As an added bonus, each
agreement includes two preventative maintenance calls per year, where equipment is
thoroughly inspected, cleaned, lubricated, aligned and calibrated, ensuring optimum
performance and minimizing the risk of future problems.
On-Site Service
Our On-site service allows you the option to have one of our service technicians come to
you. No matter where you are in the U.S., we've got a service technician available.
Your equipment can be repaired and maintained right at your location – eliminating the need
to take it offline, box it up, and send it to our depot service center.
On-site service works best when you sign up for an annual maintenance agreement. In
addition to priority response, your equipment receives two preventative maintenance calls
per year - all at your location.
Depot Service
Choosing depot service means sending your equipment directly to our national depot
service center for maintenance or repair. Our national depot service center is located at
our corporate headquarters in Cincinnati, Ohio. At our depot service center, our lab uses
state-of-the-art diagnostic and repair technologies to provide fast, efficient and high-quality
warranted repairs.
Bullpen Service
Our Bullpen service plan is a great economical service solution if you have a large
number of printers or other equipment in a single facility. This blended plan of on-site and
depot service allows you to place all equipment in need of maintenance to a central location
within your facility. A General Data service technician will visit that location at
specified intervals to perform any and all needed service to all of the equipment in that
designated location.
Time and Material Service
A Time and Material service plan allows you the flexibility to pay for maintenance and
repairs only as you need them. You can utilize time and material service as often as you
need it. This type of service is available for both depot and on-site service plans. All
work is estimated and pre-authorized before any service occurs.
ServiceAdvantage Warranty Upgrade Program
Most new printers come with a manufacturer’s warranty that requires you to ship the
printer back to the manufacturer and wait for it to be repaired and returned to you. Our
ServiceAdvantage program upgrades the warranty on new printers so service technicians
perform repairs on-site at your facility, and extends the term up to three years.
ServiceAdvantage is easy, economical, and provides complete coverage from the start.
Get Service Now.
Ready to get started? Contact one of our service experts to discuss your printer repair
or equipment maintenance service options and get a quote. Our goal is complete customer
satisfaction. See what General Data Service can do for you.