Field Service Mobility Solutions

For every service organization, the key to success is being able to quickly respond to customer needs with the right service solution in a timely manner.

General Data's field service mobile workforce solutions enable your service organization to efficiently focus the right service personnel, resources and equipment to your customers, while empowering your field service personnel to do what they do best - deliver superior customer service in the field.

By using handheld mobile computers with customized software and mobile printers, your service personnel will have accurate and up-to-date information in order to make better decisions, respond faster to customers and drive higher productivity from the field.

General Data's Field Service and Mobile Workforce Management Solutions Enable You To:

Improve Field Service Technician Productivity: When your technicians have live, up-to-date information on their mobile computer for equipment service histories, equipment specifications and schematics, parts availability, warranty validation and service tickets, they can perform the needed service at your customer location faster and more efficiently.

Respond Faster to Customer Needs: Field personnel can identify and react to customer needs while at the customer location. Customer information can be updated in real-time. Work orders, estimates and invoices can be printed on-site. Technicians can utilize electronic signature capture to collect payments and print receipts. Service contacts can be authorized or renewed during the service visit.

Reduce Costs and Improve Accuracy: Eliminate much of the paperwork and redundant entry of information involved in scheduling, processing and billing for service calls. This will speed up your billing cycle and enable you to receive payment for service calls faster.

Optimize Scheduling and Routing: Save time and lower your overall fuel expenses by efficiently planning the routing of daily service calls. Our mobility solutions enable you to use GPS and mapping technologies to provide technicians with driving directions on their mobile computers so they find customer locations quickly and efficiently.

Manage Field Assets with More Accuracy: Access up-to-date information on all of your assets at customer locations. By simply scanning a bar code, field service technicians can instantly update asset location, status and condition, giving you immediate visibility and better information so you can make more informed decisions.

Field Service and Mobile Workforce Management Solutions for Your Mobile Workforce

General Data provides robust, end-to-end field service mobility solutions that are designed for your needs:

• Mobile handheld computers
• Mobile printers
• Application software customized with the features you need, including
• Signature capture
• Credit care processing
• GPS routing
• Image capture
• Integration to your backend enterprise systems
• Technical support and service

With over two decades of experience, we're all about delivering the system that's right for your company. Our mobile workforce technology experts will help you analyze your needs, objectives and current processes to specify the right mix of hardware, application software, integration, technical services and support that delivers maximum return on investment.