Zebra Power Supply Unit Voluntary Recall

September 19, 2017

Zebra Power Supply Unit Voluntary Recall

On behalf of Zebra, General Data wants to inform you of a very important voluntary product recall. For assistance with resolving your recall issues, you will need to contact Zebra directly. Read on to learn more about how to determine if your power supply units are involved and how to contact Zebra.

The recall potentially impacts the power supply units (PSUs) manufactured by FSP Group between October 1, 2010 and December 31, 2011. The impacted units were either sold as after-market kits or included with the sale of the following models of Zebra printers:

  • G-Series (GK420D/T, GX420D/T, GX430D/T)
  • GT Series (GT800, GT810, GT820, GT830)
  • ZP455, HC100, P1XX Series (P100, P110, P120)
  • ZXP3

The PSUs within this date range have been identified as potentially containing an improperly mixed phosphorus compound that is used in the flame retardant resin in the DC power supply connectors. This deficiency in the phosphorus based connector resin, when combined with moisture and humidity over time, can lead to overheating and a fire hazard. After independent testing, it has been confirmed that the issue is limited to a discreet batch of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.

While you may not have purchased one of these printers directly through General Data, the safety of our customers is of vital importance. We want to ensure that you are well informed as to how to determine if your PSUs are affected and how to work with Zebra to rectify the issue.

How to Identify Impacted Equipment and Request Replacements

1. Collect Printer Serial Number(s)

Identify if your Zebra printer(s) are one of the above listed models.

Locate and record all serial numbers of printers (found on the label adhered to the bottom of the printer).

2. Collect Power Supply Date Code(s)

For each of the printers you identified above, please disconnect the PSU from the printer and examine the “brick” to locate the date code, which is marked with “D/C”.

Ensure you check all spare power supplies not currently attached to printers.

If the date codes is in the ranges 1039XX through 1052XX or 1101XX through 1152XX, your PSU has been included in the voluntary PSU recall. If the date code on your PSU is not within either date range, your PSU is not included in the voluntary PSU recall, and you can continue to use it with the appropriate Zebra printer.

3. Validate Your Information

Once you have identified that you have an affected PSU, unplug immediately.

Complete your validation form to fully validate your information and to initiate the PSU replacement process.

If you have a large number of power supplies to replace (more than 10 PSUs per physical location), please contact Zebra's Customer Support or call Zebra at one of the numbers below and they will assist you with the process.

                1.800.658.3795 (US/Canada) or 1.972.893.1548 (International)

Please be prepared to provide the following information associated with each affected power supply:

  • Your company name and contact information
  • “Ship To” information for replacement(s)
  • Printer Serial Number(s)
  • Power Supply Date Code(s)

 

4. Destroy Affected Unit

After validating you have an affected PSU, Zebra requests that you destroy the PSU as outlined below and submit a picture providing proof of destruction.

  • Take a picture of your brick(s), label side up, with the cable(s) cut off. You’ll want to keep the A/C power cord to use with the replacement units.
  • Email picture(s) of destroyed PSU(s) to PSUrecall@zebra.com with the subject line: PSU Recall Proof of Destruction.
  • Include the following in the body of the email:
    • Date codes(s) and quantity of effected PSU(s)
    • Your company’s name
    • Location address(es) where the power supplies were used
    • Contact information (optional)
  • Recycle the destroyed PSU(s) and cable(s) in compliance with your local regulations. If you are not sure how or where to do this, contact the Reseller who sold you your equipment.

For more details, we recommend you refer to Zebra’s FAQ sheet or their dedicated webpage.

We greatly appreciate your patience during this voluntary recall, and we thank you for your continued confidence in the products we sell. Please do not hesitate to reach out to General Data directly with any further questions.

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