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IT Help Desk Technician Intern

Location: 
Cincinnati, OH
Type: 
Full Time
Department: 
General Office

 

We are looking for a Help Desk Technician Intern to provide technical assistance for internal users. You will need to have a working knowledge of computer hardware, installing windows OS, and installing software.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively. This is a full time (40 hours per week) Monday through Friday internship located at our Cincinnati Ohio office.

General Description of Duties:

  • Serve as the first point of contact for internal users seeking technical assistance over the phone or email.
  • Perform remote/onsite troubleshooting.
  • Build and set up PC’s for internal users.
  • Determine the best solution based on the issue and details provided by internal users.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs.
  • Identify and suggest possible improvements on procedures.
  • Maintain working knowledge of current technologies, applications, and industry trends.
  • Troubleshoot network and device performance issues as needed.

Qualifications:

  • Currently pursuing a degree in Information Technology
  • Tech savvy with working knowledge of Windows OS, Office products, installing OS’s
  • Good understanding of computer hardware systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Ability to carry equipment to users’ desk (IE Computer tower, Monitors, etc.)
  • Excellent verbal and written communication skills
  • Customer-oriented and cool-tempered
  • Manage multiple, on-going, and high priority assignments at the same time
  • Strong problem solving and technical troubleshooting
  • Ability to work independently
  • Very organized and detail oriented, with a high degree of accuracy and follow up
  • Ability to travel to other local company locations

Interested people must send resume and salary requirements to:
General Data Company, Inc. Headquarters
4354 Ferguson Drive
Cincinnati, OH, 45245
Fax (513) 965-3623
Email: resume@general-data.com