Home » About General Data » Careers at General Data » Systems Support Engineer

Systems Support Engineer

Location: 
Cincinnati, OH
Type: 
Full Time
Department: 
Sales

 

The Support Engineer will provide pre-sale support, sales assists, post-sale support and technical customer service.  This position will be located in Cincinnati, Ohio.

Duties:

  • Establish wireless and fixed networking environment by designing system configuration, installing wireless network systems, and defining, documenting, and enforcing system standards.
  • Pre-sale and post-sale support activity in Manufacturing, Warehouse, and Distribution accounts.
  • Work with industrial computer systems utilizing Thin Clients, rugged tablets, PC's, portable data collection terminals, barcode printers & scanners, and associated accessories. Would also include applications involving Voice Client, Wireless Device Management, and Network Security.
  • Responsible for site surveys and installations throughout the US. This includes consulting with users to determine functional specifications.
  • Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution for same.
  • Help design, develop, document, analyze, create, test and modify systems based on and related to user specifications.
  • Provide product analysis, support and manage all requests and assist to resolve all issues and perform regular troubleshooting.
  • Expected travel 25% to 50% on average.

Qualifications:

  • Bachelor's degree or two-year associates degree, 2 to 5 years’ experience
  • General knowledge of system design documentation
  • General knowledge of documentation and training
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and support their application(s).
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Demonstrate organizational skills with the ability to manage multiple tasks and meet tight deadlines in an environment with competing priorities.
  • Ability to acquire and effectively demonstrate any additional knowledge and skill requirements as requested.
  • Ability to work in a team environment.
  • Ability to work in a self-directed work environment.
  • Ability to take initiative and interact with all levels of management.
  • Proficiency in the use of Microsoft Office software, including Excel, Word, and Outlook.
  • Ability to meet or exceed goals set by company.

All interested people please send resume and salary requirements to:

General Data Company, Inc. Headquarters

4354 Ferguson Drive

Cincinnati, OH 45245

Attn: Human Resources

Fax (513) 965-3623

Email: resume@general-data.com