In response to the Coronavirus COVID-19 outbreak, General Data has created this page as a resource for information and updates for our customers, associates and business partners regarding our status and response to this rapidly developing situation. When updates or other new information becomes available w will post it here first, so be sure to check back often.
March 26, 2020
GENERAL DATA CHANNEL PARTNERS: DON'T GET STUCK WITH ADDITIONAL FEES DUE TO RETURNED SHIPMENTS
Due to the recent state government “shelter-in-place” mandates that have been implemented, many companies have had to make the difficult decision to temporarily close their doors. This has presented a new issue with freight carriers unable to make deliveries, and those shipments returned to us for one of the following reasons:
- The customer location was closed and unable to accept the shipment.
- The customer location would not accept the shipment because the driver would not sign a COVID-19 release document.
What You Need To Do
The solution we present is simple: Communication.
Going forward, when you place your orders, we are asking that you do two things:
- Confirm with your customer that they will be open and able to accept deliveries.
- Make sure each order you send us contains a valid name and phone number of the person/contact at the company that is to receive the shipment so that can be included on the Bill Of Lading. If you are sending us your own BOL with your order, it also must contain a valid name and phone number of the person/contact at the company that is to receive the shipment.
What Happens If The Shipment Cannot Be Delivered?
If the shipment is returned back to us, you will be responsible for any and all charges incurred due to the freight carrier not being able to deliver - including additional freight fees, returned shipment fees, storage fees and handling fees.
Don't get stuck with these fees! Confirm shipment details and delivery availability with your customer for every order.
Thank you for your continued business. Please contact your General Data account manager if you have any questions.
March 24, 2020
GENERAL DATA CLASSIFIED AS "ESSENTIAL BUSINESS" FOR CORONAVIRUS PANDEMIC
ALL MANUFACTURING AND DISTRIBUTION FACILITIES OPEN AND OPERATING AT FULL CAPACITY
ALL CUSTOMER SUPPORT AND EQUIPMENT SERVICE TEAMS FULLY OPERATIONAL
The situation with COVID-19 continues to change by the day, and its impact is being felt across every industry, including ours. Our manufacturing and distribution facilities in Ohio and Georgia are continuing to operate as normal. Our goal remains, as ever, to support your business to the best of our abilities.
According to the U.S. Department of Homeland Security, General Data is considered a critical manufacturer because our products support critical industries including pharmaceutical, healthcare, food/beverage, and logistics. This allows us to remain open and our operators to come to work despite any shelter-in-place orders in communities where we have manufacturing facilities.
We currently have large stocks of most raw materials and are closely coordinating with our suppliers and logistics partners to ensure prompt service. This will enable us to continue to serve our valued customers as we all work together to support the supply chain and critical industries in the U.S. and Canada.
Please reach out to your account manager if you have any questions about our operating capabilities or order status. We are here to help and remain at your service during this difficult time.
Thank you for your continued support and trust in our business.
President & CEO
General Data Co., Inc.
GENERAL DATA CORONAVRUS (COVID-19) RESPONSE AND ACTION PLAN
March 20, 2020
As we all navigate through the spread and impact of the Coronavirus (COVID-19) on our business and the economy as a whole, the safety and security of our employees and customers – as well as continuing to meet the needs of our customers - is our top priority. We are closely monitoring the situation, and I would like to take this opportunity to provide you with a few updates.
Manufacturing and Order Fulfillment
General Data’s manufacturing and distribution facilities are business as usual. We continue to operate at full capacity with no interruptions in operations or delays in order fulfillment. To keep up with demand, we are running three weekend overtime shifts, as well as adding additional shifts in our Atlanta facility. We anticipate continuing at this pace to meet demand and fully support our customers.
General Data keeps a huge on-hand inventory of raw materials and finished goods. To date, we have not seen any significant disruptions in our supply chain. However, as this situation evolves, we could potentially see longer lead times for specific materials and other components. On the other hand, due to the virtual shutdown of the automotive industry, facilities from other industries which stay running may see an improvement in deliveries. We will keep you updated on any potential disruptions or other developments that may impact manufacturing times or ship dates.
Customer Service and Support
For the duration of the Coronavirus emergency General Data will remain committed to business continuity as well as providing our customers with the same level of customer service and support you have come to expect. We are following guidelines of the Centers for Disease Control (CDC) and the World Health Organization (WHO) regarding procedures on maintaining a safe work environment, employee travel, and general safe business practices. Actions we have taken include:
- Regular communications with employees regarding the CDC and WHO recommendations for hand washing, workplace sanitation, personal interactions, and what to do if feeling ill.
- Provided hand sanitizer and other cleaning/sanitation supplies throughout our facilities.
- Implemented restrictions on non-essential travel.
- Invoked visitor and non-employee access restrictions at all of our facilities.
- Enabled portions of the General Data team to work remotely as circumstances warrant.
Our sales, customer service and technical support personnel are available as usual via phone and email. In lieu of face-to-face meetings, we are encouraging the use of web-based teleconferencing tools and platforms. We have teleconferencing, Skype for Business, and numerous other platforms available to keep communications flowing for associates and customers.
Field Service Technicians
We are honoring customer policies and requests regarding General Data’s service technicians entering customer facilities to perform equipment maintenance. These include temporary suspensions, advanced notice of visits, and requirements for additional documentation. Our techs wear gloves while on-site, and wipe down all equipment they come in contact with. Service techs have been trained on proper handwashing and sterilization procedures both before and after any customer visit. Finally, to limit personal contact we have temporarily suspended requiring customer signatures on completed work orders or FSR documents.
Thank you to all of our associates, customers and partners for your continued business and support. As we all pull together and weather this storm, General Data remains fully committed to everyone’s health and safety, as well as ensuring our products, services and customer support continue at the high level that General Data is known for.
Our parents and grandparents survived World Wars and the Great Depression. None of this so far is nearly as bad. It ranks with 9/11 as one of the biggest challenges we have faced in our lifetime. I am fully confident that we will get through this and General Data will be stronger than ever. We have multiple projects underway to expand capabilities and capacity. I am committed that these projects continue full speed ahead and will only slow due to outside vendors.
This is a fluid situation, and we will continue to provide updates to our customers and partners as needed. As updates or other new information develops, we will post them first to www.general-data.com/coronavirus. Be sure to check that page often. Please do not hesitate to contact your General Data representative directly should you have specific questions or concerns.
President and CEO, General Data Company, Inc.