I am a Label Reseller, and I am a hero.
My customers are not looking to me to just supply products. My customers become and remain my customers because I help solve their problems. Because of my product expertise and thorough understanding of their business, how it operates and what it needs to be successful, my customers depend on me to recommend the right labeling solutions for their mission-critical applications and at the right cost – all which makes their business better.
To continue to be successful in today’s competitive environment, I have to be a know-it-all. I must be constantly improving my understanding of my customers’ needs and all of the different labeling products, technologies and services that are available so I can always be the go-to expert that has the answers for my customers’ business challenges.
In my world, time is money – both for me and my customers. I need my suppliers to be able to work closely with me to make doing business easier and more efficient. My suppliers need to be always accessible, and have processes in place that help make it easier for me to work with my customers.