Printer Service Contract and Service Plans
That Fit Your Business Needs

General Data offers a variety of printer service contract plans and options designed to help you meet your needs and budget. We can also design customized service plans, including plans for multiple locations or large quantities of equipment, that give you the flexibility to protect your equipment investment and stay within your budget.

Our most popular plans for repair and maintenance service are summarized below:

Printer Service Contracts

Printer service contracts take the guesswork out of repair and maintenance costs. For a low annual fee, all maintenance, repair and parts costs (excluding printheads) are covered no matter how many times the equipment breaks down. With a printer service contract, you can protect your most important equipment against breakdowns while minimizing downtime and potentially saving thousands of dollars.

General Data's printer service contracts simplify the process of maintenance and repair. No more valuable time wasted waiting on quotes and approvals – just schedule a service call via phone or through our web portal. As an added bonus, each agreement includes two preventative maintenance calls per year, where equipment is thoroughly inspected, cleaned, lubricated, aligned and calibrated, ensuring optimum performance and minimizing the risk of future problems.

Onsite Maintenance

Our onsite maintenance allows you the option to have one of our service technicians come to you. No matter where you are in the U.S., we've got a service technician available. Your equipment can be repaired and maintained right at your location – eliminating the need to take it offline, box it up, and send it to our depot service center.

Onsite maintenance works best when you sign up for an annual maintenance agreement. In addition to priority response, your equipment receives two preventative maintenance calls per year - all at your location.

Depot Service

Choosing depot service means sending your equipment directly to our national depot service center for maintenance or repair. Our national depot service center is located at our new facility in Cincinnati, Ohio. At our depot service center, our lab uses state-of-the-art diagnostic and repair technologies to provide fast, efficient and high-quality warranted repairs.

Bullpen Service

Our Bullpen service plan is a great economical service solution if you have a large number of printers or other equipment in a single facility. This blended plan of on-site and depot service allows you to place all equipment in need of maintenance to a central location within your facility. A General Data service technician will visit that location at specified intervals to perform any and all needed service to all of the equipment in that designated location.

Time and Material Service

A Time and Material service plan allows you the flexibility to pay for maintenance and repairs only as you need them. You can utilize time and material service as often as you need it. This type of service is available for both depot and on-site service plans. All work is estimated and pre-authorized before any service occurs.

ServiceAdvantage Warranty Upgrade Program

Most new printers come with a manufacturer’s warranty that requires you to ship the printer back to the manufacturer and wait for it to be repaired and returned to you. Our ServiceAdvantage program upgrades the warranty on new printers so service technicians perform repairs on-site at your facility, and extends the term up to three years. ServiceAdvantage is easy, economical, and provides complete coverage from the start.

Get Service Now

Ready to get started? Contact our service experts to discuss your printer repair or equipment maintenance service options and get a quote. Our goal is complete customer satisfaction. See what General Data Service can do for you.