For operations that rely on printers, scanners, mobile computers, and connected devices, uptime has always been critical. When equipment goes down, productivity slows, errors increase, and operational teams feel it immediately. That’s why General Data’s Service division has long focused on keeping devices operational through expert repair, preventive maintenance, and responsive nationwide support.
But today’s environments demand more than fixing what’s broken. Device availability, security, and performance now depend on visibility and control—especially as workforces become more mobile and device ecosystems grow more complex.
That’s why General Data has expanded its Service portfolio to include Device Management, delivered through our partnership with 42Gears.
From Reactive Service to Proactive Availability
Traditional service addresses failures after they happen. Device Management helps prevent them from happening in the first place. By combining General Data’s equipment service expertise with centralized device monitoring and control, organizations gain a more complete approach to uptime—one that spans both physical hardware and the digital environment it operates in.
With Device Management, IT and operations teams can remotely monitor device health, manage applications, enforce security policies, and troubleshoot issues without waiting for downtime to occur. Devices stay configured correctly, updated consistently, and available when and where they’re needed.
Security Is Now an Uptime Issue
Lost, misconfigured, or compromised devices don’t just pose security risks—they disrupt operations. Device Management allows organizations to protect data and maintain availability by controlling access, locking devices to approved applications, and remotely securing or wiping devices if they’re lost or stolen.
When security incidents are minimized, frontline teams experience fewer interruptions—and IT teams spend less time reacting to emergencies.
One View Across All Devices
Through a single management platform, organizations can oversee Android, iOS/iPadOS, Windows, Linux, and other connected devices. From application deployment and updates to license visibility and remote support, Device Management delivers real-time insight into what’s happening across the device fleet.
Paired with General Data’s Service programs, this creates a more resilient environment—where issues are identified earlier, resolved faster, and often avoided altogether.
A New Service Capability—Available Now
Device Management is now available as part of General Data’s Service offering. It’s a natural extension of our commitment to uptime, reliability, and operational efficiency—helping customers move beyond break/fix and into proactive device availability.
Learn how Service plus Device Management can improve uptime across your operation.
